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What areas do you cover?

We can install doors anywhere in the UK (including Northern Ireland and the Isle of Wight).

Are you affiliated with Solidor?

We are a Solidor approved installer, and over the past five years we have installed Solidor’s in thousands of homes across the UK.

Do you have showrooms?

As an online retailer we have eliminated the need for showrooms and sales reps. This allows us to provide the most competitive price and pass the savings onto our customers.

Can I view doors that you have fitted in my local area?

Unfortunately it is our company policy that we respect the privacy of our customers and do not give out addresses. However, we have a huge database of images on our gallery and can also send out colour samples upon request.

Where can I get impartial feedback on your company?

Please view our Trustpilot reviews page – all reviews are written by genuine customers and we have no control over what is written.

Are all your doors made by Solidor?

Yes we supply Solidor products exclusively, which we believe is the premium composite door on the market today. All of our products come with the Solidor stamp of quality and 10-year manufacturers guarantee.

How many keys do I get?

We can supply 3 or 6 keys. We are unable to provide additional keys, although if you have a standard cylinder these can be cut at a reputable key cutters.

How secure are you doors?

Every door comes with a 48mm thick solid hardwood door leaf as standard. All of our locking systems are Police and insurance approved, and have a 3-point locking system.

Our doors have achieved PAS 24 accreditation for security, and if you want to see how difficult it is to try and break into a Solidor take a look at out video section.

What is the U value of your doors?

We do not give specific U values on each door, but all doors achieve a guaranteed U value of between 1.1-1.8. A general rule of thumb is the less glass a door has the lower the U value.

Will the door need painting?

Never – our doors are designer to be completely maintenance free and are almost impervious to colour fading.

Are the doors resistant to the elements?

Yes all of our doors are tested to extreme weather conditions and have achieved PAS 23 accreditation.

What are the doors made of?

The door is a 48mm thick composite door, which comprises of a solid hardwood core and ABS thermo-plastic skins that are pressed onto the door and sealed around all edges.

Every door comes pre-hung in a uPVC reinforced outer frame.

How do I get a price?

Simply use our online designer to design your perfect door. Once you are finished enter your details and click ‘Make Enquiry’ – your prices will be emailed to you instantly.

How do I place an order?

Orders can be placed securely online by following the ‘Buy Now’ link from you quote email. Alternatively, you can call us (with your quote number handy) and we can process the order for you.

Can you talk me through some technical details before ordering?

Certainly, we have a dedicated team of composite door experts waiting to help you.

Can you speak to my builder/project manager before i order?

No problem, we are happy to speak to any tradesmen to iron out the details before ordering.

What sizes do the doors come in?

Our doors are made to measure, and can fit most standard opening sizes. If you follow the ‘Buy Now’ link on your quote email and go through to the ordering screen, this shows you the size restrictions of the chosen door design.

What are your terms for installation orders?

A £60 deposit is required at the time of order, and we will then carry out the home survey. Once the home survey is completed and the order is confirmed, 50% of the outstanding balance must be paid before the door can be ordered. The final 50% payment is taken the day after installation (assuming the works are signed off as completed).

Do you have a finance options?

Yes we offer multiple finance packages to spread the cost. You can apply for finance by following the ‘Buy Now’ link on your quote email and selecting ‘Pay with Finance’ under payment method.

Are your installers FENSA registered or similarly accredited?

Yes, our installers are certified members of the Assure Competent Person Scheme. This is peace of mind for homeowners as you can be assured the installation will comply with building regulations.

Where can you offer installation?

Through our network of 18 installation branches, we can offer installation throughout the whole UK (including Northern Ireland and the Isle of Wight).

How long will it take before my door is fitted?

For standard doors the average lead-time from order to installation is 15 working days. For french doors and stable doors please allow 20 working days.

Do I need to be there for the survey?

We ask that customers are present when the surveyor attends for the home survey, as we may need to agree important details regarding floor levels, opening sides etc. We will also need access to the inside of the house.

How long will the installation take?

Every installation is different, and a single door usually takes between 2-4 hours. Installations in older properties may take longer, and we always allow half a day for any install.

What times are available for fitting?

You will either be given a morning slot or an afternoon slot when we call to arrange installation.

A morning slot means the fitters will arrive between 09.00-13.00. For afternoon slots the fitters will arrive between 13.00-17.00.

These time slots allow for traffic and also over-running on other jobs – we are unable to provide specific times on the day.

Can you fit on Saturdays?

We may be able to offer Saturday installations in certain postcodes, however please note you may need to wait a little longer as we have limited teams available on weekends.

Do you take my old door away?

Yes we will take it away and recycle it. If you want to keep your existing door we must be told prior to the installation date so that we can make the fitting team aware.

Can you re-fit my doorbell?

Our guarantees do not cover any electric work, and this would need to be done by an alarm engineer. However, if we are just required to relocate wires we can usually carry this out as a goodwill gesture.

Will you make good any damage to render/plaster?

Yes – inevitable damage is common when removing an old door (especially on older properties) and we will make good any damage to render, plaster or brickwork. Please note making good means that we will patch up any damaged areas but this does not include painting.

Are your prices fixed?

Yes – the prices we offer are reflective of the fact that we are an online company. We have very few overheads compared to traditional window companies, which is how we can offer such a competitive price to our customers.

Can you price match?

If you have found a cheaper quote online on a like for like basis, we will always endeavour to price match for you. A copy of the quote must be forwarded to us via email to be considered for a price match.

Please note we cannot offer price matching on labour rates, as our labour charge is a non-negotiable fixed fee.

Do I get a discount if i am in the trade?

We do not deal with the trade directly, however if you are in the trade you can register with our sister company The Trade Village who can offer fantastic trade rates on the Solidor product.

Once you have registered your company details with The Trade Village a representative will contact you to verify the account.

How long are quotes valid for?

Quotes are valid for 3 months, and we will honour any quote from a 3 month period irrespective of any price increases.

What guarantee do i get with the door?

Every door comes with a 10-year guarantee. This covers all aspects of the door and locking mechanism. The guarantee on other parts is:

  • Door – 10 years
  • Hardware – 2 years
  • Glass – 5 years
  • Electrical locks – 2 years

Guarantee Information (Installation Only)

Quality Mark provides the GFD Trading group of companies with their Insurance Backed Guarantee (IBGs) cover - it has been a mandatory requirement since June 2014 for all businesses registered who subscribe to a competent person scheme to provide their customers with such IBGs.

An IBG, or insurance backed guarantee, is an insurance policy that provides cover for a guarantee in the event the company ( GFD Trading LTD ) that issued the guarantee ceases to trade.

IBGs are not guarantees themselves but insurance products that back guarantees. For this reason, it can be more useful to refer to them as guarantee insurance policies or warranty insurance policies.

A guarantee insurance policy provides cover in the event that a company ( GFD Trading LTD ) that has given a guarantee to a customer ceases to trade. If there is subsequently a problem with the installation that would otherwise have been resolved by the installer’s guarantee, a claim can be submitted to the IBG provider.

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Can't find the answer you are looking for? Our team of experts are on hand to take your calls and answer any questions you may have. Call us now on 0800 069 9210.

Other ways to contact us

Email Us:
enquiries (at) timbercompositedoors [dot] com

Call Landline:
01642 309 571