What areas do you cover?
We can install doors anywhere in the UK (including Northern Ireland and the Isle of Wight).
Are you affiliated with Solidor?
We are a Solidor approved installer, and over the past five years we have installed Solidor’s in thousands of homes across the UK.
Do you have showrooms?
As an online retailer we have eliminated the need for showrooms and sales reps. This allows us to provide the most competitive price and pass the savings onto our customers.
Can I view doors that you have fitted in my local area?
Unfortunately it is our company policy that we respect the privacy of our customers and do not give out addresses. However, we have a huge database of images on our gallery and can also send out colour samples upon request.
Where can I get impartial feedback on your company?
Please view our Trustpilot reviews page – all reviews are written by genuine customers and we have no control over what is written.
Are all your doors made by Solidor?
Yes we supply Solidor products exclusively, which we believe is the premium composite door on the market today. All of our products come with the Solidor stamp of quality and 10-year manufacturers guarantee.
How many keys do I get?
We can supply 3 or 6 keys. We are unable to provide additional keys, although if you have a standard cylinder these can be cut at a reputable key cutters.
How secure are you doors?
Every door comes with a 48mm thick solid hardwood door leaf as standard. All of our locking systems are Police and insurance approved, and have a 3-point locking system.
Our doors have achieved PAS 24 accreditation for security, and if you want to see how difficult it is to try and break into a Solidor take a look at out video section.
What is the U value of your doors?
We do not give specific U values on each door, but all doors achieve a guaranteed U value of between 1.1-1.8. A general rule of thumb is the less glass a door has the lower the U value.
Will the door need painting?
Never – our doors are designer to be completely maintenance free and are almost impervious to colour fading.
Are the doors resistant to the elements?
Yes all of our doors are tested to extreme weather conditions and have achieved PAS 23 accreditation.
What are the doors made of?
The door is a 48mm thick composite door, which comprises of a solid hardwood core and ABS thermo-plastic skins that are pressed onto the door and sealed around all edges.
Every door comes pre-hung in a uPVC reinforced outer frame.
How do I get a price?
Simply use our online designer to design your perfect door. Once you are finished enter your details and click ‘Make Enquiry’ – your prices will be emailed to you instantly.
How do I place an order?
Orders can be placed securely online by following the ‘Buy Now’ link from you quote email. Alternatively, you can call us (with your quote number handy) and we can process the order for you.
Can you talk me through some technical details before ordering?
Certainly, we have a dedicated team of composite door experts waiting to help you.
Can you speak to my builder/project manager before i order?
No problem, we are happy to speak to any tradesmen to iron out the details before ordering.
What sizes do the doors come in?
Our doors are made to measure, and can fit most standard opening sizes. If you follow the ‘Buy Now’ link on your quote email and go through to the ordering screen, this shows you the size restrictions of the chosen door design.
What are your terms for installation orders?
A £60 deposit is required at the time of order, and we will then carry out the home survey. Once the home survey is completed and the order is confirmed, 50% of the outstanding balance must be paid before the door can be ordered. The final 50% payment is taken the day after installation (assuming the works are signed off as completed).
Do you have a finance options?
Yes we offer multiple finance packages to spread the cost. You can apply for finance by following the ‘Buy Now’ link on your quote email and selecting ‘Pay with Finance’ under payment method.
Are your installers FENSA registered or similarly accredited?
Yes, our installers are certified members of the Assure Competent Person Scheme. This is peace of mind for homeowners as you can be assured the installation will comply with building regulations.
Where can you offer installation?
Through our network of 18 installation branches, we can offer installation throughout the whole UK (including Northern Ireland and the Isle of Wight).
How long will it take before my door is fitted?
For standard doors the average lead-time from order to installation is 15 working days. For french doors and stable doors please allow 20 working days.
Do I need to be there for the survey?
We ask that customers are present when the surveyor attends for the home survey, as we may need to agree important details regarding floor levels, opening sides etc. We will also need access to the inside of the house.
How long will the installation take?
Every installation is different, and a single door usually takes between 2-4 hours. Installations in older properties may take longer, and we always allow half a day for any install.
What times are available for fitting?
You will either be given a morning slot or an afternoon slot when we call to arrange installation.
A morning slot means the fitters will arrive between 09.00-13.00. For afternoon slots the fitters will arrive between 13.00-17.00.
These time slots allow for traffic and also over-running on other jobs – we are unable to provide specific times on the day.
Can you fit on Saturdays?
We may be able to offer Saturday installations in certain postcodes, however please note you may need to wait a little longer as we have limited teams available on weekends.
Do you take my old door away?
Yes we will take it away and recycle it. If you want to keep your existing door we must be told prior to the installation date so that we can make the fitting team aware.
Can you re-fit my doorbell?
Our guarantees do not cover any electric work, and this would need to be done by an alarm engineer. However, if we are just required to relocate wires we can usually carry this out as a goodwill gesture.
Will you make good any damage to render/plaster?
Yes – inevitable damage is common when removing an old door (especially on older properties) and we will make good any damage to render, plaster or brickwork. Please note making good means that we will patch up any damaged areas but this does not include painting.
Are your prices fixed?
Yes – the prices we offer are reflective of the fact that we are an online company. We have very few overheads compared to traditional window companies, which is how we can offer such a competitive price to our customers.
Can you price match?
If you have found a cheaper quote online on a like for like basis, we will always endeavour to price match for you. A copy of the quote must be forwarded to us via email to be considered for a price match.
Please note we cannot offer price matching on labour rates, as our labour charge is a non-negotiable fixed fee.
Do I get a discount if i am in the trade?
We do not deal with the trade directly, however if you are in the trade you can register with our sister company The Trade Village who can offer fantastic trade rates on the Solidor product.
Once you have registered your company details with The Trade Village a representative will contact you to verify the account.
Guarantee Information ( Installation only )
Every door comes with a 10-year guarantee. This covers all aspects of the door and locking mechanism. The guarantee on other parts is:
Insurance Backed Guarantee ( Installation only )
PWF provides the GFD Trading group of companies with their Insurance Backed Guarantee (IBGs) cover - it has been a mandatory requirement since June 2014 for all businesses registered who subscribe to a competent person scheme to provide their customers with such IBGs.
An IBG, or insurance backed guarantee, is an insurance policy that provides cover for a guarantee in the event the company ( GFD Trading LTD ) that issued the guarantee ceases to trade.
IBGs are not guarantees themselves but insurance products that back guarantees. For this reason, it can be more useful to refer to them as guarantee insurance policies or warranty insurance policies.
A guarantee insurance policy provides cover in the event that a company ( GFD Trading LTD ) that has given a guarantee to a customer ceases to trade. If there is subsequently a problem with the installation that would otherwise have been resolved by the installer’s guarantee, a claim can be submitted to the IBG provider.
What finance packages are available?
We offer a variety of affordable finance options, please visit our finance page for more information and useful pricing examples.
Can I pay a deposit and take the rest on finance?
What are the minimum and maximum amounts I can apply for?
Our loans range from £480 to £25,000.
What eligibility criteria must I meet to apply?
To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more. Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren’t excluded from applying under their own names; however the employment details of your spouse / partner will be required in order to process your application.
When is my first payment due?
For supply only orders – Your monthly repayments will begin one month after your purchase has been delivered.
For installation orders – Your monthly repayments will begin one month after you have signed your satisfaction once the job is completed.
Can I settle my agreement early?
Yes, you can settle your agreement at any time. The quickest and easiest way to do this is by managing your account online directly with Novuna finance.
What happens if I can't afford the payments?
If you are struggling to meet your payments it is important to notify Novuna Personal Finance immediately. Have your agreement number ready and they can discuss your options.
How long does everything take to go through?
If you apply for finance online you will be given an instant decision – if you decide to proceed the order will be sent straight to our survey team, who will call you within 24 hours to arrange your home survey.
If my application is not successful, can I re-apply?
Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically turned down. We do suggest however, that you leave at least 6 months between applications.
How do I find out the price of my door?
The quickest and easiest way to find a price for your new product is to use our online designer.
How do I pay by finance?
Just select the finance option on the checkout page or ask one of our sales representatives if buying over the phone.
Are there any arrangement fees or hidden costs for credit?
No. There are no arrangement fees or hidden extras. All costs are detailed in the terms and conditions.
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
Our Complaints Procedure
If you're not completely happy with our service we'd like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
We want to:
How and where to complain
If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:
How long will it take?
We will aim to resolve your complaint straight away but if we can't we will write to you within 5 business days to tell you:
We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.
If we cannot reach agreement with you
If we can't agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:
Our aim is to resolve all credit brokerage related complaints internally. However, if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.
Financial Ombudsman Service Contact Details
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 0234567
Further helpful information can be obtained from visiting their website