Customer Notice - Coronavirus update January 2021 - More information

What areas do you cover?

We can install doors anywhere in the UK (including Northern Ireland and the Isle of Wight).

Are you affiliated with Solidor?

We are a Solidor approved installer, and over the past five years we have installed Solidor’s in thousands of homes across the UK.

Do you have showrooms?

As an online retailer we have eliminated the need for showrooms and sales reps. This allows us to provide the most competitive price and pass the savings onto our customers.

Can I view doors that you have fitted in my local area?

Unfortunately it is our company policy that we respect the privacy of our customers and do not give out addresses. However, we have a huge database of images on our gallery and can also send out colour samples upon request.

Where can I get impartial feedback on your company?

Please view our Trustpilot reviews page – all reviews are written by genuine customers and we have no control over what is written.

Are all your doors made by Solidor?

Yes we supply Solidor products exclusively, which we believe is the premium composite door on the market today. All of our products come with the Solidor stamp of quality and 10-year manufacturers guarantee.

How many keys do I get?

We can supply 3 or 6 keys. We are unable to provide additional keys, although if you have a standard cylinder these can be cut at a reputable key cutters.

How secure are you doors?

Every door comes with a 48mm thick solid hardwood door leaf as standard. All of our locking systems are Police and insurance approved, and have a 3-point locking system.

Our doors have achieved PAS 24 accreditation for security, and if you want to see how difficult it is to try and break into a Solidor take a look at out video section.

What is the U value of your doors?

We do not give specific U values on each door, but all doors achieve a guaranteed U value of between 1.1-1.8. A general rule of thumb is the less glass a door has the lower the U value.

Will the door need painting?

Never – our doors are designer to be completely maintenance free and are almost impervious to colour fading.

Are the doors resistant to the elements?

Yes all of our doors are tested to extreme weather conditions and have achieved PAS 23 accreditation.

What are the doors made of?

The door is a 48mm thick composite door, which comprises of a solid hardwood core and ABS thermo-plastic skins that are pressed onto the door and sealed around all edges.

Every door comes pre-hung in a uPVC reinforced outer frame.

How do I get a price?

Simply use our online designer to design your perfect door. Once you are finished enter your details and click ‘Make Enquiry’ – your prices will be emailed to you instantly.

How do I place an order?

Orders can be placed securely online by following the ‘Buy Now’ link from you quote email. Alternatively, you can call us (with your quote number handy) and we can process the order for you.

Can you talk me through some technical details before ordering?

Certainly, we have a dedicated team of composite door experts waiting to help you.

Can you speak to my builder/project manager before i order?

No problem, we are happy to speak to any tradesmen to iron out the details before ordering.

What sizes do the doors come in?

Our doors are made to measure, and can fit most standard opening sizes. If you follow the ‘Buy Now’ link on your quote email and go through to the ordering screen, this shows you the size restrictions of the chosen door design.

What are your terms for installation orders?

A £60 deposit is required at the time of order, and we will then carry out the home survey. Once the home survey is completed and the order is confirmed, 50% of the outstanding balance must be paid before the door can be ordered. The final 50% payment is taken the day after installation (assuming the works are signed off as completed).

Do you have a finance options?

Yes we offer multiple finance packages to spread the cost. You can apply for finance by following the ‘Buy Now’ link on your quote email and selecting ‘Pay with Finance’ under payment method.

Are your installers FENSA registered or similarly accredited?

Yes, our installers are certified members of the Assure Competent Person Scheme. This is peace of mind for homeowners as you can be assured the installation will comply with building regulations.

Where can you offer installation?

Through our network of 18 installation branches, we can offer installation throughout the whole UK (including Northern Ireland and the Isle of Wight).

How long will it take before my door is fitted?

For standard doors the average lead-time from order to installation is 15 working days. For french doors and stable doors please allow 20 working days.

Do I need to be there for the survey?

We ask that customers are present when the surveyor attends for the home survey, as we may need to agree important details regarding floor levels, opening sides etc. We will also need access to the inside of the house.

How long will the installation take?

Every installation is different, and a single door usually takes between 2-4 hours. Installations in older properties may take longer, and we always allow half a day for any install.

What times are available for fitting?

You will either be given a morning slot or an afternoon slot when we call to arrange installation.

A morning slot means the fitters will arrive between 09.00-13.00. For afternoon slots the fitters will arrive between 13.00-17.00.

These time slots allow for traffic and also over-running on other jobs – we are unable to provide specific times on the day.

Can you fit on Saturdays?

We may be able to offer Saturday installations in certain postcodes, however please note you may need to wait a little longer as we have limited teams available on weekends.

Do you take my old door away?

Yes we will take it away and recycle it. If you want to keep your existing door we must be told prior to the installation date so that we can make the fitting team aware.

Can you re-fit my doorbell?

Our guarantees do not cover any electric work, and this would need to be done by an alarm engineer. However, if we are just required to relocate wires we can usually carry this out as a goodwill gesture.

Will you make good any damage to render/plaster?

Yes – inevitable damage is common when removing an old door (especially on older properties) and we will make good any damage to render, plaster or brickwork. Please note making good means that we will patch up any damaged areas but this does not include painting.

Are your prices fixed?

Yes – the prices we offer are reflective of the fact that we are an online company. We have very few overheads compared to traditional window companies, which is how we can offer such a competitive price to our customers.

Can you price match?

If you have found a cheaper quote online on a like for like basis, we will always endeavour to price match for you. A copy of the quote must be forwarded to us via email to be considered for a price match.

Please note we cannot offer price matching on labour rates, as our labour charge is a non-negotiable fixed fee.

Do I get a discount for ordering more than one door?

Yes, we offer £50 off any additional door orders. If you have a larger order to place please feel free to contact our sales team, as we can offer volume discounts.

Do I get a discount if i am in the trade?

We do not deal with the trade directly, however if you are in the trade you can register with our sister company The Trade Village who can offer fantastic trade rates on the Solidor product.

Once you have registered your company details with The Trade Village a representative will contact you to verify the account.

How long are quotes valid for?

Quotes are valid for 3 months, and we will honour any quote from a 3 month period irrespective of any price increases.

What guarantee do i get with the door?

Every door comes with a 10-year guarantee direct from Solidor. This covers all aspects of the door and locking mechanism. The guarantee on other parts is:

  • Hardware – 2 years
  • Glass – 5 years
  • Electrical locks – 2 years

Is my guarantee transferable?

Yes, the guarantee will be transferable to the new owner when you move house – subject to a reasonable transfer fee.

What level of consumer protection will I receive?

We believe that we offer the most comprehensive level of consumer protection available by any online installation company. We offer the following as standard for all installation customers:

  • GGF (Glass and Glazing Federation protection) membership and protection
  • – free consumer advice website
  • CTSI (Chartered Trading Standards Institute) membership and protection
  • GGFi insurance policy
  • TGAS (the Glazing Arbitration Scheme) membership and protection

We are often asked by customers if we can ‘match another quote’ or ‘do anything with the price’…

The real question that should be asked here is…’does my other quote offer this level of protection and safeguarding?’

Not surprisingly, the answer is always no.

Read below for more detail on each of these benefits, or visit our consumer protection page for more detail.

What is the Glass and Glazing Federation (GGF)?

The Glass & Glazing Federation (GGF) is a government recognised organisation that represents companies who supply, make or fit glass and related products across the world. It is also the company that owns important industry subsidiaries you may have heard of, including ‘Fensa’ and the BFRC.

Consumers are encouraged to look for an company that are a registered member of the GGF, safe in the knowledge they have a clean account history, at least three years trading and are vetted regularly.

What is

This is a free consumer website set up by the GGF – it is designed to provide free advice and information for homeowners looking to make a purchase.

There are unfortunately rogue companies out there who do not deliver on promises to the customer. The GGF have spent a lot of time and resource putting together information for consumers on on how to avoid a costly mistake. We strongly advise that all customers take some time to read the handy guides, which point out what to be wary of.

What is the Chartered Trading Standards Institute (CTSI)?

The CTSI is a non profit membership organisation that represents and supports trading standards professionals. The CTSI’s primary objective is to protect the health, wellbeing and safety of consumers by enhancing the professionalism of its members.

What is the GGfi?

The GGFi offers comprehensive insurance backed guarantees to all members. This is the insurance backed guarantee that you will receive, and this will cover all of your guarantees in the unlikely event we cease trading.

The GGFi also offer deposit protection, which will give you peace of mind on all deposits and stage payments made.

What is The Glazing Arbitration Scheme (TGAS)?

The Glazing Arbitration Scheme (TGAS) is an independent dispute resolution scheme, and the primary dispute handling scheme for the glass and glazing industry. TGAS can offer legally binding arbitration between traders and consumers, in a fair and impartial way.

In the unlikely event a dispute should arise, the TGAS offers a low cost dispute service that can avoid escalation.

Talk To Us

Talk to a real person

Can't find the answer you are looking for? Our team of experts are on hand to take your calls and answer any questions you may have. Call us now on 0800 069 9210.

Other ways to contact us

Email Us:
enquiries (at) timbercompositedoors [dot] com

Call Landline:
01642 309 571