Let the buyer beware
Make sure you are protected
Latin term that means “let the buyer beware.” Similar to the phrase “sold as is,” this term means that the buyer assumes the risk that a product may fail to meet expectations or have defects. In other words, the principle of ‘caveat emptor’ serves as a warning that buyers have no recourse with the seller if the product does not meet their expectations.
Warning – do your other quotes
offer you this level of protection?
- Trading Standards Institute
- Glass and Glazing Federation
- GGFI Insurance Backed Guarantee
- Trustmark Industry Standards
- Glazing Arbitration Scheme
The CTSI – Chartered Trading Standards Institute
The CTSI is a non profit membership organisation that represents and supports trading standards professionals. The CTSI’s primary objective is to protect the health, wellbeing and safety of consumers by enhancing the professionalism of its members.
- The first and only ‘trading standards approved’ consumer code
- We are part of the Consumer Code Approval Scheme (CCAS)
- All members audited and monitored to meet consistent high standards
- Company practices reviewed to comply with trading standards
GGF – The Glass & Glazing Federation
The Glass & Glazing Federation (GGF) represents companies who supply, make or fit glass and related products across the world. Membership is not easily attained, and only available to companies with at least three years trading, good account/credit history and certified installers.
The GGF has important subsidiaries, such as ‘FENSA’, which ensures windows and doors are installed to appropriate building regulations, and the BFRC, the company responsible for producing energy ratings for windows and doors.
- Government recognised organisation that has the best interests of homeowners at its roots
- Free deposit protection for all consumers who use a GGF member
- Free conciliation service for consumers in the rare event they have a dispute
- Strict membership rules regarding fair selling and ‘code of good practice’ that all members must obey
Who are the DGCOS?
Maybe we should address this question by stating that which the DGCOS is not – it is not an organisation that accepts anyone and gives our accreditations like confetti.
The DGCOS has worked very hard to establish its position within the marketplace as the company that sets the benchmark for acceptable standards – only approximately 67% of companies who apply achieve membership status because the required standards are so high. Only in this way can the Double Glazing & Conservatory Ombudsman Scheme protect consumers, drive out rogue tradesmen and change the image of the double glazing industry forever.
At Timber Composite Doors we are proud to be one of the DGCOS founder members and part of the installer protection scheme.
myglazing.com – Your Free Consumer Advice Website
The GGF have got consumers best interests at heart, and to prove this they have set up a
website designed purely to help homeowners make the right choice.
Myglazing.com has a huge amount of free information and advice regarding using GGF members, and the buying process in general.
The GGF has been the voice of the industry for many years, so there is no better resource for learning how to avoid the pitfalls of ‘cowboy’ outfits that have plagued the double glazing industry for years.
They are still out there!
So, do yourself a favour and take some time to learn about the benefits a GGF member will bring.
- Free consumer website containing a wealth of information and advice
- Information on the GGF consumer code of practice
- Facility to check and verify companies are registered as GGF members
- Information on the GGF guarantees you will receive
GGFi – Insurance Solutions From The GGF
Established in 2005 by the Glass & Glazing Federation (GGF), the GGFi offers comprehensive insurance backed guarantees to all members. As a consumer, this means that by using a GGFi member such as Timber Composite Doors, all of your guarantees will be protected in the event that we cease trading.
- Insurance backed warranty that honours your guarantees in the event that we cease trading
- Deposit protection
- Part of the GGF – a government recognised organisation
- Free for every customer as standard
TrustMark – A Government Endorsed Scheme
Timber Composite Doors are proud to be TrustMark accredited – this Government endorsed scheme will vet all accepted members and carry out on site inspections to ensure industry standards are being met and exceeded.
- All TrustMark members required to work to Government endorsed standards
- Free access to consumer advice for homeowners
- User friendly complaints procedure and free access to dispute service
- Members work standards regularly monitored and inspected
TGAS – The Glazing Arbitration Scheme
The Glazing Arbitration Scheme (TGAS) is an independent dispute resolution scheme, and the primary dispute handling scheme for the glass and glazing industry. TGAS can offer legally binding arbitration between traders and consumers, in a fair and impartial way.
- Low cost dispute service for our customers
- 100% impartial and legally binding advice and arbitration
- Efficient process that avoid escalating disputes
- No lawyers or face to face meetings required
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