Now the BBC has carried out an independent review<\/a> which exposes fraud at numerous levels within the production techniques used by the respective companies who have built businesses as the purveyors of reviews.<\/p>\n The various accusations refer to \u2013<\/p>\n Reviews written by professional article writers<\/p>\n Reviews written by deceased individuals etc etc.<\/p>\n One of the Companies singled out for criticism is TRUST PILOT the company used by the GFD Group of companies \u2013<\/p>\n Timber Composite Doors<\/p>\n Global Doors<\/p>\n Global Sash Windows<\/p>\n to provide reviews for our installations \u2013<\/p>\n At GFD HQ we are not naive we know that there are dubious reviews out there<\/p>\n BUT THEY ARE NOT OURS \u2013<\/strong><\/p>\n When GFD install a door or a window it is the customer choice as to whether they provide a review we provide only the vehicle for them to contact TRUST PILOT and have no further involvement until we see the review posted on our page on the\u00a0\u00a0Trust Pilot Website<\/a><\/p>\n It is our experience that there are four types of customer \u2013<\/p>\n Those who are really happy with their installation and they want to write reviews and tell the world how good their Door \/Window is \u2013 WE LOVE THESE CUSTOMERS \u2013 and they comprise probably no more than 10% of our installations<\/p>\n Those who genuinely like their installation but have a few \u201cniggling\u201d faults but still want to write a review probably about 5% of our installations<\/p>\n Those who are pleased with their installation but have neither time or inclination or the desire to write a review probably about 80% of our installations<\/p>\n Those who are genuinely unhappy with their installations and rather than write reviews come straight back to the company direct to have remedies sought seek compensation etc probably about 5% of our installations \u2013 very occasionally even when these installations are remedied these customers take to the reviews and write a negative review \u2013 fortunately they are very few in number.<\/p>\n At GFD HQ we would encourage all of our customers to read our TRUST PILOT reviews but do not just click on the individual six or seven pr\u00e9cised reviews at the head of the page there is a Read all Reviews Facility there are currently about 110 listed and although the majority are positive look out for the yellow or red bannered responses because they are not good \u2013 but they are in a very small minority and ultimately they have generally been resolved with the customer.<\/em><\/strong><\/p>\n On this expanded table of reviews any prospective customer will see that GFD wherever possible comment \/ reply to reviews.<\/em><\/strong><\/p>\n As a further example of our appreciation of our customers opinions any visitor to our Timber Composite Doors web site will have noted within our blogs section we have for the last six months being running a series of articles showing the before and after installation photographs of our customers new doors \u2013 why did we do this \u2013 because we believe pictures speak louder than words \u2013 they are all genuine because as part of the record of our installation process we request that our customers allow us to take actual photographs.<\/p>\n The BBC article makes a large reference to \u201cGhost writers\u201d at GFD we would never do this (nor would we know how to) we want our customers feedback good or bad only then can we improve our service and service is that which has allowed us to build the business.<\/p>\n The GFD HQ is fully in support of the BBC initiative we also believe that the only way to improve any industry is honest appraisal and review so we would request all prospective Customers to continue using the services of TRUST PILOT to provide us with honest reviews \u2013 GOOD or BAD.<\/p>\n A selection of our “real reviews” from the past week, from real people, each of whom have had a Solidor Timber Composite Door Fitted by ourselves<\/p>\n Alina Wrote<\/p>\n <\/p>\n Joanne Wrote<\/p>\n\n
Great service<\/a><\/h3>\n
\nPrompt service, quick delivery.
\nQuality as described.
\nI would anytime recommend it.
\nVery hapy with our purchase.<\/div>\n<\/blockquote>\n\n
Excellent Service<\/a><\/h3>\n
\n
New Front Door and Side Panel<\/a><\/h3>\n
\n
Excellent door, impeccable service<\/a><\/h3>\n
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Friendly, helpful and reliable service<\/a><\/h3>\n